Support
Email us at [email protected]. We usually reply within one business day. Include the email address on your OnVid account and, for a video problem, the video's link or the time you made it.
Account, credits and subscription
- Your plan, credits and billing are on the plans page in the app, where you can also manage or cancel a web subscription at any time.
- Subscriptions bought in the iOS or Android app are managed in the App Store or Google Play settings on your phone.
- If a video fails, its credits are refunded to your balance automatically. If they weren't, email us with the video's link.
- To delete your account and its data, see Delete account.
ChatGPT, Claude and other AI assistants
- OnVid studio (
https://mcp.onvid.ai/mcp) makes videos with your OnVid account. Setup guides: ChatGPT and Claude. - OnVid Prompts (
https://mcp.onvid.ai/prompts) writes and improves video prompts with no account. How it works. - See or disconnect connected assistants at onvid.ai/app/connect. Disconnecting revokes access immediately.
- If an assistant says it can't reach OnVid, remove the connector and add it again, then sign in to OnVid when asked.
More help
Guides and answers are in the Help center. Policies: Privacy Policy · Terms of Service.